Scale operations · 70% cost savings
Ecommerce Back Office Support
Your ecommerce business is growing but back-office operations can’t keep up with order volume. Orders pile up waiting for processing, inventory counts drift out of sync, returns sit unresolved, and your team spends more time on admin than on growth. Acelerar’s ecommerce back-office team takes over the operational tasks that scale with your order volume so your core team stays focused on strategy.
Ecommerce Back Office
What is ecommerce back office outsourcing?
Ecommerce back office outsourcing is the practice of delegating the operational tasks behind your online store to a trained external team. These are the repetitive, high-volume tasks that grow proportionally with your sales: order processing and verification, inventory updates across channels, returns and refund processing, customer data management, vendor communication, product listing updates, and reporting. They need to be done accurately and promptly, but they do not require your strategic attention. Outsourcing these operations to a specialist team means they get done at a lower cost, with consistent quality, and without consuming the time of your in-house team members who should be focused on marketing, merchandising, and growth.
Market Data
The e-commerce outsourcing market
E-commerce operations outsourcing is growing as online retail scales globally.
Cost Comparison
In-house operations coordinator vs. Acelerar
$48K/yr
per year / per person
Salary, benefits, training, and equipment for one full-time US-based ecommerce operations coordinator handling orders, returns, and inventory
$15K/yr
per year / per person
Fully loaded rate includes salary, infrastructure, process management tools, QA, and dedicated account manager for back-office operations
Why Outsource Back Office Operations
Why ecommerce brands outsource back-office support to Acelerar
70% Cost Reduction
An in-house ecommerce operations coordinator in the US costs $40,000-$55,000/year. Our trained back-office teams deliver the same output at 70% less with no hiring, benefits, or equipment overhead. Pay only for productive hours.
Order Processing at Scale
We process orders from placement through fulfillment: order verification, payment confirmation, picking list generation, shipping label coordination, and tracking number updates. Whether you process 100 orders/day or 5,000, our team keeps up.
Real-Time Inventory Sync
We update inventory levels across your website, Amazon, eBay, Walmart, and every channel you sell on. Stock adjustments, purchase order entries, and low-stock alerts are managed daily to prevent overselling or stockouts.
Returns & Refund Management
We handle the entire returns workflow: RMA processing, return authorization, refund execution, inventory restocking, and communication with customers. Returns are resolved in 24-48 hours instead of piling up for days.
Seasonal Scalability
Black Friday, Cyber Monday, holiday season, product launches - your order volume can triple overnight. We scale your back-office team within 48 hours for peak seasons and scale back down when volume normalizes. No layoffs, no long-term commitments.
Daily Operations Reporting
Daily reports on orders processed, returns handled, inventory adjustments, and any exceptions or issues flagged. Weekly summaries with trends and recommendations. Full visibility into your outsourced operations.
How It Works
From overwhelmed to operationally efficient in 4 steps
Assess
We audit your current ecommerce operations: order volume, platforms, pain points, tools, and workflows. You receive a detailed proposal with team size, scope, and pricing.
Onboard
We set up platform access, train our team on your specific workflows and brand standards, establish SLAs for response times and accuracy, and start with a supervised pilot period.
Operate
Our back-office team handles daily operations: order processing, inventory updates, returns, customer data, and reporting. Your account manager provides daily summaries and escalates exceptions.
Optimize
Monthly reviews identify process improvements, automation opportunities, and cost optimizations. We continuously refine workflows to increase throughput and reduce error rates.
We work with your e-commerce platforms
Our teams are trained on the platforms you already use.
What our e-commerce clients say
“Acelerar handled our entire catalog migration (50,000+ SKUs) without a single missed deadline.”
“The Acelerar team is a self-sustaining machine. They’ve become an extension of our own team.”
“We needed reliable, fast data entry at scale. Acelerar delivered consistent quality from day one, no ramp-up time needed.”
Industry Outlook
Where e-commerce outsourcing is heading
E-commerce operations are increasingly handled by specialized outsourcing teams with AI capabilities.