Hot selling

Provide Prompt E-Mail & Chat Support to Delight Customers

Want affordable email & chat support? Our dedicated virtual email and chat support assistants can help you succeed.
Virtual Assistant

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E-Mail and Chat Support to Experts

For every business, be it small or big, customer support plays a vital role in the success. Happy customers spread a good word about your products and company, encouraging more people to buy from you. However, having an in-house email & chat support is a costly affair as you will have to hire a full- time resource. Also, you will have to buy office equipment to start email & chat support operation. A smart way to offer efficient email & chat support is to hire a virtual assistant for the same.

Tasks our virtual e-mail & chat support assistants can complete

Here is a list of tasks our virtual email & chat support assistants can complete:

  • Replying queries within stipulated timeline
  • Updating knowledge base for new, possible, queries
  • Resolving escalated cases
  • Forwarding queries to the right department for resolution
  • Offering customer support for your eCommerce store
  • Registration of new customers
  • Recording complaints
  • Responding to inbound emails
  • Web chat and web call-back
  • Complaint analysis

In addition to these tasks, you can assign any other email and chat support task to your virtual email and chat support assistant.

Benefits of hiring virtual email & chat support

By outsourcing email & chat support to a virtual assistant, you can focus on your core business activities. Following is a list of some top benefits of hiring a virtual email and chat support assistant:

  • You can save up to 60% in operating cost by offshoring email & chat support to a virtual assistant
  • By hiring a virtual email & chat support from a different time zone, you can offer 24/7 customer support inexpensively
  • Virtual email & chat support assistants don’t demand any casual leave, sick leave, or any other employment benefit. No work means no money.

Virtual email & chat support assistants are a safe way to scale up the customer support operation.

Why should you hire us?

Our virtual email & chat support subscription packages have everything you need to succeed. We offer:

  • Experienced virtual email & chat support assistants – Our virtual support assistants have worked with diverse industries
  • Flexible subscription plans with low hourly rates
  • No contractual obligation – Hire a support assistant as per your requirements
  • 100% confidentiality
  • Money-back guarantee – We will refund you if you are not satisfied
  • Dedicated customer success manager to ensure productivity

As a seller on the biggest online marketplace, your main objective is to increase the sales of your products. To do so, you need to source high- quality products, plan and execute aggressive marketing strategies. You also require keeping an eye on your competitors.

100 +
eCommerce Support Professionals
1 M
Orders Processed
10 %
Customer Satisfaction(CSAT) Score

What do people ask us?

Have more objections? Schedule a free discovery call for your business.

The entire process takes around 2-10 days. A clear job description and fast interview turnarounds can reduce this duration.

We at Acelerar have been successfully managing email & chat support services for various clients from across the globe. Our services include – query resolution, updating knowledge base with new, updated queries, handling escalations, customer support, order fulfillment and verification etc.

24x7 Support

years of excellence

Deploy remote teams within 5 days

Rated as Top Outsourcing Service Provider by Clutch

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