Provide Prompt E-Mail & Chat Support to Delight Customers
Want affordable email & chat support?
Our dedicated virtual email and chat support assistants can help you succeed.

Be a part of the elite roster that utilizes our Virtual Assistants.





E-Mail and Chat Support to Experts
For every business, be it small or big, customer support plays a vital role in the success. Happy customers spread a good word about your products and company, encouraging more people to buy from you. However, having an in-house email & chat support is a costly affair as you will have to hire a full- time resource. Also, you will have to buy office equipment to start email & chat support operation. A smart way to offer efficient email & chat support is to hire a virtual assistant for the same.

Tasks Our Virtual E-mail & Chat Support Assistants Can Complete
Here is a list of tasks our virtual email & chat support assistants can complete:
- Replying queries within stipulated timeline
- Updating knowledge base for new, possible, queries
- Resolving escalated cases
- Forwarding queries to the right department for resolution
- Offering customer support for your eCommerce store
- Registration of new customers
- Recording complaints
- Responding to inbound emails
- Web chat and web call-back
- Complaint analysis
In addition to these tasks, you can assign any other email and chat support task to your virtual email and chat support assistant.

What Our Clients Have To Say
Good work is followed by good word

Elmari Strauss
Freelancer, South Africa

Chenoa Rangel
Managing Director at Ominto

Paul V Johnston
Owner Bourne Accountancy

Owner Bourne Accountancy
HR Generalist Casman Group of Companies

Jeff Goldenberg
Co-Founder & CEO SchoolSupplies.com

Joe Capone
Owner at OmniMedi Financial

Benefits Of Hiring Virtual Email & Chat Support
By outsourcing email & chat support to a virtual assistant, you can focus on your core business activities. Following is a list of some top benefits of hiring a virtual email and chat support assistant:
- You can save up to 60% in operating cost by offshoring email & chat support to a virtual assistant
- By hiring a virtual email & chat support from a different time zone, you can offer 24/7 customer support inexpensively
- Virtual email & chat support assistants don’t demand any casual leave, sick leave, or any other employment benefit. No work means no money.
Virtual email & chat support assistants are a safe way to scale up the customer support operation.

Why should you Hire Us?
Our virtual email & chat support subscription packages have everything you need to succeed. We offer:
- Experienced virtual email & chat support assistants – Our virtual support assistants have worked with diverse industries
- Flexible subscription plans with low hourly rates
- No contractual obligation – Hire a support assistant as per your requirements
- 100% confidentiality
- Money-back guarantee – We will refund you if you are not satisfied
Dedicated customer success manager to ensure productivity

Are You Ready To Boost Your Productivity?
Outsource essential everyday tasks that you don’t have time for with your growing business.
Frequently Asked Questions
We at Acelerar have been successfully managing email & chat support services for various clients from across the globe. Our services include – query resolution, updating knowledge base with new, updated queries, handling escalations, customer support, order fulfillment and verification etc.
Yes. We have a 24×7 work environment, with round the clock easy shifts for our employees. Not just chat support, but all our services are available round the clock.
All our Virtual Assistants are based in India and provide their services from India. However our Virtual Assistants work round the clock so you can be sure that a VA will be available at your time-zone from PST to EST.
Absolutely not! You can opt for hourly packages if you feel chat support will not be a full-day job. That way you would only be billed for the hours that the virtual assistant has worked. Alternatively you can opt for chat support along with other services data entry, research etc. Whichever package you choose, your dedicated Virtual Assistant will send you daily report at the end of the day reporting about the tasks completed etc so you know where your hours are being utilized.
Of course! All our staffs are thorough professionals have experience working with clients from all over the world. At Acelerar we have a global client base from across the world. All our employees are professionals and possess good communication skills in English (both written and oral) so as to facilitate communication with international clients. You can rest assured you will be assigned a Virtual Assistant matching your expectation and requirement.
DEDICATED VIRTUAL ASSISTANT MONTHLY PLANS
Basic
20 Hour $180/mo
3 Hours Free Trial
1 Assigned Assistant
Available from 9AM-5PM (EST)
Silver
40 Hour $320/mo
3 Hours Free Trial
1 Assigned Assistant
Phone, Email & Chat support
Available from 9AM-5PM (EST)
Project management tools
Gold
80 Hour $560/mo
3 Hours Free Trial
1 Dedicated Assistant
Phone, Email & Chat support
Available from 9AM-5PM (EST)
Project management tools
Unused hours rollover
Platinum
160 Hour $960/mo
3 Hours Free Trial
1 Dedicated Assistant
Phone, Email & Chat support
Available from 9AM-5PM (EST)
Project management tools
1 Account Manager
Unused hours rollover
*All Monthly plans are subscription based plans and renew automatically until cancelled
**Additional hours will be charged at $12.00/hour