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Provide Prompt E-Mail & Chat Support to Delight Customers

Want affordable email & chat support? Our dedicated virtual email and chat support assistants can help you succeed.
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E-Mail and Chat Support to Experts

For every business, be it small or big, customer support plays a vital role in the success. Happy customers spread a good word about your products and company, encouraging more people to buy from you. However, having an in-house email & chat support is a costly affair as you will have to hire a full- time resource. Also, you will have to buy office equipment to start email & chat support operation. A smart way to offer efficient email & chat support is to hire a virtual assistant for the same.

Tasks our virtual e-mail & chat support assistants can complete

Here is a list of tasks our virtual email & chat support assistants can complete:

  • Replying queries within stipulated timeline
  • Updating knowledge base for new, possible, queries
  • Resolving escalated cases
  • Forwarding queries to the right department for resolution
  • Offering customer support for your eCommerce store
  • Registration of new customers
  • Recording complaints
  • Responding to inbound emails
  • Web chat and web call-back
  • Complaint analysis

In addition to these tasks, you can assign any other email and chat support task to your virtual email and chat support assistant.

Benefits of hiring virtual email & chat support

By outsourcing email & chat support to a virtual assistant, you can focus on your core business activities. Following is a list of some top benefits of hiring a virtual email and chat support assistant:

  • You can save up to 60% in operating cost by offshoring email & chat support to a virtual assistant
  • By hiring a virtual email & chat support from a different time zone, you can offer 24/7 customer support inexpensively
  • Virtual email & chat support assistants don’t demand any casual leave, sick leave, or any other employment benefit. No work means no money.

Virtual email & chat support assistants are a safe way to scale up the customer support operation.

Why should you hire us?

Our virtual email & chat support subscription packages have everything you need to succeed. We offer:

  • Experienced virtual email & chat support assistants – Our virtual support assistants have worked with diverse industries
  • Flexible subscription plans with low hourly rates
  • No contractual obligation – Hire a support assistant as per your requirements
  • 100% confidentiality
  • Money-back guarantee – We will refund you if you are not satisfied
  • Dedicated customer success manager to ensure productivity

As a seller on the biggest online marketplace, your main objective is to increase the sales of your products. To do so, you need to source high- quality products, plan and execute aggressive marketing strategies. You also require keeping an eye on your competitors.

100 +
eCommerce Support Professionals
1 M
Orders Processed
10 %
Customer Satisfaction(CSAT) Score

What do people ask us?

Have more objections? Schedule a free discovery call for your business.

Schedule a Discovery Call

The entire process takes around 2-10 days. A clear job description and fast interview turnarounds can reduce this duration.

We at Acelerar have been successfully managing email & chat support services for various clients from across the globe. Our services include – query resolution, updating knowledge base with new, updated queries, handling escalations, customer support, order fulfillment and verification etc.

I have been working with Acelerar for several months now. My account rep – Vivek – is super sharp and very easy to work with. They’ve done a fantastic job with complex account reconciliations, Walmart and Rakuten listings, and various other tasks and projects. I’m with these guys for the long haul.

Eric Martindale
Founder at Elite Commerce Group

Acelerar is outstanding to work with. Our contact Shriyam and team are responsive and have great attention to detail. We will continue to use Acelerar for data projects and would highly recommend them for data outsourcing.

Carol Swan
Marketing Manager at On Air Dining

The service that Tarun Chopra – The Subject-Matter Expert and the team at Acelerar, have provided National Workwear has been exceptional. We moved our website across to Shopify and totally revamped it, adding thousands of SKU’s which Acelerar completed flawlessly. Their speed, accuracy, and value for money, made Acelerar the perfect choice for us.
I fully recommend Acelerar !

Geoff Hopkins
Owner / Director at National Workwear

We have depended on Acelerar to do a number of projects for us over the last few years. Everything they do for us is timely and exactly what we requested. I would highly recommend.

Ryan Collier
Vice President, Sales Operations at Brafton Inc.

“My team has been working with Acelerar for over 2 years now. Although we originally planned to hire just 1 full-time resource to support our data processing work for our Data team, we quickly scaled to several full-time resources to handle a number of tasks across our Data and Operations functions.

When we first started, the transition process took a few months as initial documentation was prepared and new team members were trained. That investment has proven invaluable. At this stage, the Acelerar team is a self-sustaining machine, providing reliable high-quality outputs every day with minimal guidance. It was a great decision to work with Acelerar – it has changed the way that we work and what we are able to accomplish.”

Jonathan Einav
Senior Manager, Business Operations and Analytics at Zynga

My experience with Acelerar has been excellent. The team is always willing to take on new challenges and work with us as we figure out the most effective ways to come up with solutions. Acelerar supports our team in a wide range of functions ranging from QA, stability monitoring, and yield and operations work. Please don’t hesitate to reach out to them to see how they can help you too!

Jesus Lio
Senior Ads Quality Manager at Scopely

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years of excellence

Deploy remote teams within 5 days

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contact@acelerartech.com

+1 401 343 0213

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