E-Mail and Chat Support to Experts
For every business, be it small or big, customer support plays a vital role in the success. Happy customers spread a good word about your products and company, encouraging more people to buy from you. However, having an in-house email & chat support is a costly affair as you will have to hire a full- time resource. Also, you will have to buy office equipment to start email & chat support operation. A smart way to offer efficient email & chat support is to hire a virtual assistant for the same.
Tasks our virtual e-mail & chat support assistants can complete
Here is a list of tasks our virtual email & chat support assistants can complete:
- Replying queries within stipulated timeline
- Updating knowledge base for new, possible, queries
- Resolving escalated cases
- Forwarding queries to the right department for resolution
- Offering customer support for your eCommerce store
- Registration of new customers
- Recording complaints
- Responding to inbound emails
- Web chat and web call-back
- Complaint analysis
In addition to these tasks, you can assign any other email and chat support task to your virtual email and chat support assistant.
Benefits of hiring virtual email & chat support
By outsourcing email & chat support to a virtual assistant, you can focus on your core business activities. Following is a list of some top benefits of hiring a virtual email and chat support assistant:
- You can save up to 60% in operating cost by offshoring email & chat support to a virtual assistant
- By hiring a virtual email & chat support from a different time zone, you can offer 24/7 customer support inexpensively
- Virtual email & chat support assistants don’t demand any casual leave, sick leave, or any other employment benefit. No work means no money.
Virtual email & chat support assistants are a safe way to scale up the customer support operation.
Why should you hire us?
Our virtual email & chat support subscription packages have everything you need to succeed. We offer:
- Experienced virtual email & chat support assistants – Our virtual support assistants have worked with diverse industries
- Flexible subscription plans with low hourly rates
- No contractual obligation – Hire a support assistant as per your requirements
- 100% confidentiality
- Money-back guarantee – We will refund you if you are not satisfied
- Dedicated customer success manager to ensure productivity