15,000+ monthly insurance claims migrated and a backlog cleared in 3 weeks
An insurance operations provider needed to move a high-volume claims backlog into its active processing workflow without creating a new queue behind it. Acelerar cleared the backlog in 3 weeks, then maintained same-day turnaround for ongoing claims.
Outcome at a glance
15,000+
Claims per month
The team was sized around the client's recurring claims volume.
3 weeks
Backlog clearance
Historical claims were migrated while current work continued.
Same day
Ongoing turnaround
New claims moved through the operating workflow without rebuilding the queue.
The challenge
High-volume work with no room for silent errors
- A monthly volume of more than 15,000 claims had created a growing processing backlog.
- Historical data needed to be moved into the target workflow while new claims continued to arrive.
- Claims data required controlled access and a documented quality process.
The operating plan
A controlled workflow, built around the source data
A dedicated team separated backlog migration from the daily incoming claims queue.
The workflow used defined field rules and QA checks for claims data before each batch was accepted.
Capacity shifted from backlog clearance to same-day processing once the historical queue reached zero.